Shipping policy
SHIPPING COSTS
We offer Free Worldwide Standard Tracked Shipping. We already include all the shipping & tax in the prices.
SHIPPING POLICY
Most orders will take approximately 1-2 business days to process BEFORE being shipped but in reality, most will ship within 24 hours.
We will notify you by email or SMS ( dependent on which method you chose in check out) when your goods ship and provide tracking details.
We advise these approximate Delivery from shipping time frames:
USA- 7-25 working days
CANADA- 7-25 working days
UK, IRELAND, AUSTRALIA & NEW ZEALAND- 7-25 working days
EUROPE- 7-25 working days
SINGAPORE, MALAYSIA- 7-25 working days
REST OF THE WORLD- 15-30 working days
Kindly note that the delivery time may vary during holiday periods. Most of our orders are delivered within 25 days.
We do not guarantee shipping time-frames. While we strive to deliver goods within the time frame we specify, we cannot guarantee or accept liability for deliveries made outside of this time frame due to inclement weather, strike action or other unforeseen circumstances beyond our control.
Because of this, we only offer refunds for items lost in transit after 60 days from your date of purchase and those which are not reshipped for you.
Please note: For logistical reasons, items in the same purchase will sometimes be shipped in separate packages,
Please keep this in mind when receiving deliveries.
Shipping Guarantee
We only work with epacket, which is a well-established shipping provider and we place our faith and trust in them, however, we cannot guarantee their performance. Shipping mistakes are rare, but we can only guarantee what is in our control.
CUSTOMS & TAXES
AlchemistCollection is not responsible for any customs fees or taxes that your local government may add to the order as its being delivered to your home such as VAT.